Got an Urgent Request?
An urgent request is defined as one of the following:
- A plumbing leak that requires total shut-off of water to the home
- A sewer back-up into the home
- A total loss of air conditioning when outside temperature is over 95°F
- A total loss of heat when outside temperature is below 40°F
If you should experience an urgent request, please contact the trade partner directly. You can find this contact information on the electric panel or water heater in your garage. After contacting the trade partner, or if you are unable to contact the trade partner, submit a service request using the form on this page. Urgent requests will be prioritized over non-urgent requests. While some HVAC and Plumbing contractors may offer extended hours to handle such requests, homeowners should not expect a same-day response to urgent requests after normal business hours. Urgent requests submitted after normal business hours (M-F 7:30am-4:30pm) will be addressed on the next business day.
To Our Valued Homeowners,
As hurricane season is upon us (June 1-November 30), we want to ensure you are safe and informed. Please review the following important information regarding home preparedness, warranty coverage and how to contact us if your home experiences storm related damage.
Please note that warranty service may be delayed during and immediately after tropical activity due to safety restrictions and high call volume. Warranty coverage does not apply to damage caused by acts of nature, including tropical storms and hurricanes. However, we are here to help anyway that we can. If your home should suffer damage due to a storm, contact your homeowners’ insurance provider right away. Prioritize safety and only inspect your home if it is safe to do so. We hope you stay safe this storm season and thank you for trusting Southern Homes to be your Builder.
Non-Urgent Requests
Our goal is to provide you with an exceptional customer service experience. Please allow up to 2 business days for us to contact you for non-urgent requests. When making a service request, please do so only if you will be available during business hours in the days immediately following the request.